Privacy
How your letter is handled.
Draft placeholder , This page is an unreviewed draft written for the prototype. It is not a legal privacy policy and must be replaced before launch.
What is collected
The letter itself, an optional first name or pen name, an optional country, and an email address used only to deliver a reply.
Who reads it
One person. Letters are never published, sold, or used for advertising or training.
How long it is kept
Intended retention is a short window after a reply is sent, then deletion. You will be able to ask for your letter to be deleted at any time.
Payments
Payments are handled by PayPal (USD) and Yoco (ZAR, Visa and Mastercard debit or credit cards). Card details are never seen or stored here, and payment records are kept apart from letter bodies and contact details, joined only by an internal identifier. Leaving a cup without writing collects no letter and no reply email.
Security intentions
Letters will be stored privately with restricted access, email identifiers kept separate from letter bodies, and notification emails will never contain letter text.